Shipping policy

Delivery Locations 

We deliver to the following locations: 

  • United Arab Emirates: All emirates within the UAE. 
  • International Delivery: Bahrain, Kuwait, Oman, Qatar and Saudi Arabia 

Delivery Times 

  • Processing Time: Orders are typically processed within [1-2 business days]. 
  • Delivery Timeframe: 
  • Within UAE: [1-3 business days]. 
  • International: [5-10 business days], depending on the destination and shipping method selected. 

Please note that delivery times may vary due to unforeseen circumstances such as customs delays, public holidays, or other factors outside our control. 

 

Shipping Costs 

  • UAE Deliveries: Free delivery for every orders. 
  • International Deliveries: For Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia   flat rate of AED 50 applies for orders below this amount. (Over 500AED worth of order will be delivered without delivery fee)

     

    Order Tracking 

    Once your order has been shipped, you can check tracking information through order status or shared tracking number. Use this order status to monitor your order’s status and estimated delivery date. If your order status is not updated with tracking details within 2 business days, please contact us. 

     

    Delivery Issues 

    If you experience any issues with delivery, such as: 

    • Missed Deliveries: The courier will attempt redelivery or leave a contact card with instructions. 
    • Damaged Items: Please report damages to our customer support team within [48 hours] of receiving your order. 
    • Lost Packages: If your package does not arrive within the estimated timeframe, contact us for assistance. 

    Reach out to us at official@cielobeauty.ae for support with delivery concerns. 

     

    Restrictions 

    • Deliveries cannot be made to P.O. boxes. 
    • Certain products may be restricted from international shipping due to local regulations.